Transport Customer Satisfaction Survey

Please provide a rating for each question and add comments if required.

Customer Details
Company Name:
Your Name:
Position Held:
Address Line 1:
City:
County:
Postcode:

1. Pre Sales	Poor	Average	Good	Excellent	N/A	Comments
Were our staff polite?
Was your enquiry handled efficiently?
Were you satisfied with your quote?
Did you receive the correct documentation for your quote?

2. Hire/Contract	Poor	Average	Good	Excellent	N/A	Comments
Did our Vehicle(s) arrive at the agreed time?
Was the vehicle loaded according to your instructions / requirements?
Was the Driver(s) of the Vehicle co-operative?
Was the Driver(s) fully briefed of your movement requirements?
Was the work(s) carried out to your satisfaction?
Was the transportation completed on time allowing for inclement weather conditions?
Would you use our services again?
Would you recommend our services to other clients?

3. Post Contract / Service	Poor	Average	Good	Excellent	N/A	Comments
Were you satisfied with the overall performance of our Transportation service provided? Please rate our performance.
Does the completed work meet with your expectations?

Any other comments to improve our performance