Contracts Customer Satisfaction Survey

Please provide a rating for each question and add comments if required.

Customer Details
Company Name:
Your Name:
Position Held:
Address Line 1:
City:
County:
Postcode:

1. Pre Sales	Poor	Average	Good	Excellent	N/A	Comments
Were our staff polite?
Was your enquiry handled efficiently?
Were you satisfied with your quote?

2. Hire/Contract	Poor	Average	Good	Excellent	N/A	Comments
Did your Plant arrive at the agreed time?
Was the Plant in a fully serviceable condition?
Were the supplied Operators co-operative?
Were all the Operators sufficiently certificated as per your site requirements?
Was the Plant collected on time?
Was the work carried out to your design and satisfaction?
Were the works completed on time allowing for inclement weather conditions?
Were the works completed within the agreed budget excluding any additional works?
Would you use our services again?
Would you recommend our services to other clients?

3. Post Contract / Service	Poor	Average	Good	Excellent	N/A	Comments
Were you satisfied with the overall performance on this Contact / Hire? Please rate our performance.
Does the finished works meet with your expectations?

Any other comments to improve our performance